WARM HOMES

  • Concerns about your Energy Supply & Pre-Payment Energy Meters during the pandemic: Important News for people with Pre-Payment Meters who are concerned they may not be able to add credit during the coronavirus pandemic can be found on the GOV.UK website: (link to the article here). New emergency measures with the energy industry have been agreed by the government to protect the domestic energy supply of those most in need during the disruption caused by COVID-19. Customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. Ofgem‘s Coronavirus (COVID-19) and your energy supply page also has advice on managing your energy supply during the outbreak, including what to do

    • if you have an energy problem (e.g. power cut, gas leak or energy meter problem)
    • if a supplier or network company needs to access your property and you are self-isolating
    • if you are struggling to pay your bills
    • regarding approaching your supplier about pre-payment concerns.
  • Rural Coffee Caravan Warm Homes initiative. Don’t forget, our friendly, trusted, Rural Energy Advisers are here to offer advice and guidance if you are struggling to pay your energy bills. Take a look at the ways in which we are able to help on the Warm Homes page of this website.

    RCC Warm Homes logo